Phone company hell

I used to think that Bell's telephone bill was had a poor layout and was very convoluted. Well, I've found something even worse than that. Croatian Telecom's telephone bill. Arghhhh!!!!

They have been overcharging me for my DSL service for the last three months. I called, and they said that it will be fixed, and then it was not. So by the time I really got fed up (I know, I tried not to get mad too quickly; it's a character flaw). :-)

I was given a fax number and an email number where I could file my complaint. And I did. Three weeks later, as I did not hear anything about my complaint, I emailed another complaint, this time asking for a response in the next 48 hours. Ten days later I get an email that they will credit me the overpayment for the three months and that they will correct the bill so I don't get overcharged the next month.

Guess what? T-Com's latest bill overcharged me for my ADSL service$%!@&!! I quickly called T-Com about this and they said that they cannot do anything about this, that it looks like the bill is updated and to give them a call next month if it is still like that. OH MY GOD!!!! I can't take this anymore...

And that's not all. They send me a bill for ~400kn and stupidly, I just pay what they specify on the bill. During my latest conversation with T-Com, I found out that there is a number printed in small print which shows if I have overpaid my previous bills and how much credit I have on this account. My credit has accumulated to 500kn. That still does not stop them from sending me a bill for services and hiding my overpayment from previous months.

That's when I asked them why they don't just print the number that I have to pay minus the credits on my account. She said that the computer can't do it. Yeah, sure, aha. The COMPUTER can't do it! ;-( So now, every month I have to look at the number that they tell me to pay, then subtract how much I've overpaid from before, and then pay the final number. SIMPLE! (sigh)